Over the past few years, a large number of lawsuits have been filed in federal
courts citing either Truth-in-Lending Act (TILA) or Uniform Deceptive Trade
Practices Act (UDTPA) violations or both. Many of these lawsuits sought class
certification. Common complaints
included:
Incomplete disclosure on the retail installment contract of products such as
extended service plans and theft protection
Payments packed with products without full disclosure to the customer
Inconsistent collection of certain fees, including documentary, other supply
recovery and hazardous waste disposal fees
Are you an easy target? Are you doing enough to protect your dealership? You
need to know. (If you're not sure, take the quick quiz on the back of this flyer
and see how you measure up.)
Helping dealerships comply If your dealership needs
help meeting F&I guidelines, Dixon Hughes Goodman's Dealer Services Group can help.
Our comprehensive F&I Compliance Program can help you identify and manage
the risks your F&I Department faces.
Our confidential assessments can
help you reduce the chance of lawsuits and minimize risk by identifying
mistakes, overlooked items or noncompliance. We can help initiate processes that
encourage compliance and reduce the risk of being targeted by class-action
lawyers. And along the way we can help you improve employee paperwork and
customer satisfaction.
