Resource Center Publications | DHG Views

Publications

Warranty: Changing your Outlook

DSG-thumb.jpg

This past September I presented at the Powersports Dealer Seminars @ AIMExpo in Columbus. First off, I want to thank those that attended, and I hope you found it beneficial to your operations. The presentation, “Warranty Woes: Stop Throwing Dollars Away”, explored best practices for running an efficient warranty process, in addition to the related issues.

How Does the Industry Perceive Warranty?

Warranty can oftentimes viewed as a “waste of time and loss of money.” Why should a dealership be forced to work on a vehicle for a reduced rate when there is plenty of customer pay work to fill the day? It is also inconvenient to take the time to write a repair order (RO) and pull a technician off a well-compensated service job to perform a recall that only pays .1 hours. And on top of all of that, who wants to deal with the customer that is already upset because they are being inconvenienced?

I agree with all of the above, and when I first started as a service advisor, I felt the exact same way. However, once I shifted my perspective on warranty operations, I noticed an impactful difference in my overall service business.

Continue Reading

Author

Jeremy Jacobs, Senior Associate | DHG Dealerships
704.367.5926 | jeremy.jacobs@dhgllp.com



Industry Issues



Services In Focus
Alerts, News
& Publications


Georgia Enacts Income Tax Legislation

On March 2, 2018, Governor Deal signed “House Bill 918” (the bill) into law,...
Read More

DHG Partner Liz Gantnier to Serve as AICPA Quarterly...

Charlotte, N.C., March 22, 2018 – Dixon Hughes Goodman, a...
Read More

The Tax Cuts and Jobs Act Affects Meals and Entertai...

Under new law (P.L. 115-97), the deductibility of business-related meals and...
Read More

Events



Blog

Have You Heard of...
WCSC-TV’s Live 5
Read More

Warranty Woes in ...

Warranties seem
Read More

Case Studies